Unified Communications Engineer
GENERAL RESPONSIBILITIES: As a member of the Information Technology team the Unified Communications Engineer III will have responsibility for the supporting the infrastructure driving the company s IP PBX/VoIP, Telepresence systems supporting Mediacom s Contact and Field Support Centers as well as business offices / users company wide. The engineer will serve in a lead technical role and interact with other IT team members as well as various internal customers and external vendors.
Responsibilities:
Provide lead engineering and support on all UC infrastructure including by not limited to all session border controllers, voice gateways, voice circuits (IP or TDM), Cisco Telepresence Infrastructure
Assess, design and document business users highly technical requirements
Convert requirements into actionable scope of work
Engineer, configure and lead the design, configuration and deployment of all Unified Communications infrastructure
Evaluate and certify unified communications hardware and software
Manage all Unified Communications vendor relationships escalate issues when appropriate
Perform infrastructure system maintenances, upgrades and migrations.
Review data monitoring stats and confirm SLAs with platforms and carriers are being met
Provide tier 3/4 unified communications support to 2000
users
Work with IT Management team to direct UC platform roadmap
REQUIRED QUALIFICATIONS/
Experience:
3-5 years experience administering, engineering and supporting ACME Packet session border controllers
3-5 years experience administering, engineering and supporting Cisco voice gateways
3-5 years of progressive work experience with Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.711 and G.729 codecs, Digital Tone Multi Frequency (DTMF), H323
1-3 years experience administering, engineering and supporting Cisco Unified Communications infrastructure including but not limited to Telepresence, Tandberg, Polycom, Cisco Call Manager, Tandberg Management Server/Content Server, Conductor
1-3 years experience administering, engineering and supporting an IP/PBX platform
Ability to work independently and with a strong sense of system ownership.
Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion.
PREFERRED QUALIFICATIONS/
Experience:
Bachelors degree in Information Technology, MIS, or Computer Science.
Experience with Interactive Intelligence CIC IP/PBX suite
Experience with SIP Peering
Knowledge of other gateways and VOIP protocols a plus
CCNA/CCNP or CCNA/CCNP-Voice
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Previous Applicants:
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. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Provide lead engineering and support on all UC infrastructure including by not limited to all session border controllers, voice gateways, voice circuits (IP or TDM), Cisco Telepresence Infrastructure
Assess, design and document business users highly technical requirements
Convert requirements into actionable scope of work
Engineer, configure and lead the design, configuration and deployment of all Unified Communications infrastructure
Evaluate and certify unified communications hardware and software
Manage all Unified Communications vendor relationships escalate issues when appropriate
Perform infrastructure system maintenances, upgrades and migrations.
Review data monitoring stats and confirm SLAs with platforms and carriers are being met
Provide tier 3/4 unified communications support to 2000
users
Work with IT Management team to direct UC platform roadmap
REQUIRED QUALIFICATIONS/
Experience:
3-5 years experience administering, engineering and supporting ACME Packet session border controllers
3-5 years experience administering, engineering and supporting Cisco voice gateways
3-5 years of progressive work experience with Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.711 and G.729 codecs, Digital Tone Multi Frequency (DTMF), H323
1-3 years experience administering, engineering and supporting Cisco Unified Communications infrastructure including but not limited to Telepresence, Tandberg, Polycom, Cisco Call Manager, Tandberg Management Server/Content Server, Conductor
1-3 years experience administering, engineering and supporting an IP/PBX platform
Ability to work independently and with a strong sense of system ownership.
Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion.
PREFERRED QUALIFICATIONS/
Experience:
Bachelors degree in Information Technology, MIS, or Computer Science.
Experience with Interactive Intelligence CIC IP/PBX suite
Experience with SIP Peering
Knowledge of other gateways and VOIP protocols a plus
CCNA/CCNP or CCNA/CCNP-Voice
Are you a returning applicant?
Previous Applicants:
Email:
Password:
If you do not remember your password click here.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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